What We Move

• Living Room - (Unlimited No Charge Items) See Special Items and Special Handling.
• Dining Room - (Unlimited No Charge Items) See Special Items and Special Handling.
• Bedroom - (Unlimited No Charge Items) See Special Items and Special Handling. NOTE: The number of bedrooms moved is based on the number of bedrooms leased. i.e. - If you lease a two bedroom - We will move two bedrooms free.

• All items are insured for your protection
• Furniture wrapped in quilted pads or shrink wrap
• Speaker Stands
• Vacuum Cleaners
• Recliners
• Glass Tops
• Pictures
• High Chair
• Love Seats
• Curio Cabinet - less than 2 feet wide*
• Computer Desk *
• Aquarium under 20 gallons *
• Cribs (Must be disassembled)
• Couches (Non Sleeper/Recliner)
• Sectional Couches (Non Sleeper/Recliner)
• Pier and Bridge Headboard *
• Two Drawer File Cabinet *
• Three Drawer File Cabinet *
• Four Drawer File Cabinet *
• Water Bed (pre-drained and disassembled). Customer is responsible for moving the bladder.

• Fans
• Bike
• Extra Chairs
• Large Rugs
• Small Rugs
• Head Board
• Foot Board
• Mattresses Sets
• Chest of Drawers *
• Dressers *
• Night Stands *
• Mirrors
• Extra Lamps
• Extra TVs
• Bakers Rack *
• Two Book Shelves *
• Sofa Tables
• End Tables
• Coffee Table
• TV Stand
• Bar Stools
• Cedar Chest *

• One bedrooms are allowed 25 boxes
• Two bedrooms are allowed 40 boxes
• Three bedrooms are allowed 50 boxes
  

• China Cabinet - more than 2 feet wide ($15.00)
• BBQ Grill - Small ($5.00) (one man can carry)
• BBQ Grill - Large ($15.00) (two men can carry)
• Grandfather Clock ($20.00) (Pendulum must be removed)
• Sleeper, Double, or Reclining Sofa ($25.00)
• Washer and Dryer ($18.00) Includes disconnecting/reconnecting all hoses and vents, testing water pressure, and balancing adjustment
• Refrigerator/Freezer ($25.00)
• Big Screen TV (over 36 inches) ($25.00) *We will not move Sony Trinitron® Televisions
• Weight Bench with Weights/Fitness Equipment ($25.00)
• Armoire/Entertainment Center ($25.00)
• All boxes exceeding our generous limit will be ($2.00 if under 75 lbs. and $4.00 if over 75 lbs.)
• Aquarium (call for pricing, 20 gallons and under are Free)
• Any item(s) over 250 lbs.: ($50.00)
  

• Boxes are limited to 75 lbs; anything over this limit will be considered as two boxes.
• Items must be limited to what two people can carry safely.
• All items should be disconnected and ready to move. Our moving team can provide this service for an additional fee. Please call 214-614-5442 for pricing.
• There will be a $50.00 per hour fee for any wait time, such as waiting for you to sign your lease, get your keys, or waiting for you to arrive at a pick up or drop off location. Please complete the lease signing process prior to the arrival of your movers.
• If you are moving out of our extended service area there will be a charge of $1.00 per mile each way. Call for a quote.
• If you have a long distance walk from the truck location to your apartment in excess of 75 feet there will be a charge of $25.00 per 75 feet. (i.e. 76 ft. to 150 ft = $25.00). This is meant to offset exorbitant labor costs in the event your apartment community or pick-up location is built in a way that forces a moving truck to park extremely far from the door. Most moves are not impacted by this fee.
• If you choose to reschedule or cancel your move on the day of the move there is a $50 reschedule/cancellation fee. Please try to notify us of any reschedules/cancellations 24 hours in advance to avoid additional fees.
• If you have additional pick up or drop off location(s) there is a $30.00 surcharge per location.
• If any pick up or drop off location is above the second floor, there is a $25.00 surcharge for each location above the second floor.
• Any item(s) that require going over balconies or through windows: ($50.00).
  

• It is strongly recommended that you schedule your move early. Schedules are set based on first come; first serve, in the order of received client move requests
• All move customers must submit a move request via our online move scheduling system
• All move requests must be submitted within 60 days of lease start date
• Upon successfully submitting a move request, you will be contacted by one of our Move Coordinators who will review your request, answer any questions, and schedule your move date and time

Due to the significant increase in the average price of gasoline, UMoveFree Apartment Locators has been forced to implement a fuel surcharge on moves with excessive driving mileage.

Fuel surcharges will only impact a customer if total driving mileage between pick up location(s) and drop off location is in excess of our standard driving mileage of 13 miles. In the event that a customer's driving mileage exceeds this generous limit, the customer will be responsible for a fuel surcharge equal to $2.50 for every mile above the standard mileage. Exact mileage and fuel surcharge, if applicable, will be made available to all customers prior to scheduling their move. In the event that a customer wishes to avoid this surcharge, they may opt to receive the rebate offer instead.

Standard mileage limit and fuel surcharge amount listed above valid as of 8/20/2008.

UMoveFree uses Google Maps API version 2 for driving distance calculations.

• In the event a customer does not qualify for our full free move offer, they may be offerred a Move Credit, at UMoveFree's discretion.
• In the event of a Move Credit, UMoveFree will only pay the contracted moving company an amount equal to the credit amount.
• Customer is responsible for any and all additional charges above this Move Credit amount.
• Move Credit customers will be billed for moving services based on an hourly rate (Contact Moving Coordinator for rate details).
• Minimum move charges do apply (Contact Moving Coordinator for details).
• You can reach a Moving Coordinator at 214-614-5442.
  

• Under certain circumstances, a customer may wish to provide and drive their own moving truck, but use UMoveFree's movers to either load or unload their belongings (i.e. you are moving to your new apartment from outside our extended services areas).
• These customers may be offered a Load or Unload service at UMoveFree's discretion
• In the event of a Load or Unload, UMoveFree will only pay for the first 1.5 hours of moving services.
• Customer is responsible for any and all additional hourly rate charges above this initial 1.5 hours (contact a Moving Coordinator for rate details).
• You can reach a Moving Coordinator at 214-614-5442.
  

• Customer is responsible for paying the moving company for any additional charges at the time of unload.
• The moving company will begin a move only after all boxes are taped and sealed. All items of clothing must be properly boxed.
• UMoveFree and/or its agents will not be responsible for damages caused to boxed items.
• All items must be removed from all furniture, including dressers, chests, wine racks, and entertainment centers.
• UMoveFree and/or its agents will not be responsible for damages caused to furniture made with or of particleboard.
• UMoveFree and/or its agents waive responsibility for damages to any item they believe cannot be moved safely.
• A waiver form must be signed before the move.
• Customer acknowledges that UMoveFree will hire an independent contractor to perform the moving services for customer and that no partnership, joint venture, agency or employment relationship between UMoveFree and the independent contractor is created.
• Customer acknowledges that UMoveFree is not a moving company and is not required to carry insurance as proscribed by the Texas department of Transportation.
• Customer assumes the entire risk related to using UMoveFree to facilitate a free move. UMoveFree disclaims any and all warranties, whether express or implied, including (without limitation) any implied warranties of merchantability or fitness for a particular purpose. In no event will UMoveFree be liable to you or to any third party for any direct, indirect, incidental, consequential, special or exemplary damages, lost profits, costs and expenses including reasonable attorneys' fees (collectively "Losses"), resulting in any manner, directly or indirectly, from a free move arranged by UMoveFree for customer.
• UMoveFree and its designated, independent moving company reserve the right to refuse service to anyone.
• A client who has met the qualifications and is refused service will be compensated with a rebate offer instead of our free move offer.